RETURNS, REFUNDS & EXCHANGES
ONLINE RETURN POLICY
BY PURCHASING ITEMS FROM SarahMuse.com, YOU ARE CONSENTING TO OUR RETURNS, REFUNDS AND EXCHANGES POLICY.
If you are not completely satisfied with your online purchase, please email our team at sarah@sarahmuse.com within two (2) days of delivery. Your return request will be answered within 1-3 business days and provide instructions according to our terms.
At SarahMuse.com, we double check all jewelry for any defects or damage before shipping. We are deeply committed to the highest level of quality to ensure you receive an exceptional jewel to enjoy for a lifetime.
We ask that the recipient also check the product upon arrival to make sure it is free of defects.
To be eligible for a return, refund or exchange for online 'Collection' orders: Items must be in unworn condition and it must be in their original condition and packaging with a receipt or proof of purchase.
Please email our customer service team to request a return, within 2 days of receipt. If 2 days have passed since your delivery confirmation, unfortunately we cannot offer you a refund.
Restocking Fee- Eligible items will be charged a 10% restocking fee, this will be deducted from your refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
All Special Order, Personalized, Customized, Engraved and Bespoke jewelry orders are considered final sale and not returnable.
Merchandise that has been worn, used, damaged or altered, not in its original condition, or returned more than 7 days after delivery will Not be accepted for return or exchange.
CANCELLING AN ONLINE ORDER
Please email our team to request a cancellation.
Any cancellation of online ‘Collection’ orders must be done within two business days from the time the order was placed to avoid any additional fees or charges.
EXCHANGES/ GIFT EXCHANGES
We only exchange online 'Collection' pieces if your order was marked as a gift and you would like to exchange it for a different size, or if they are defective or damaged in transit (during shipping). (Note: materials and design may be slightly different.)
If your online order was marked as a gift and you would like to exchange it for a different size please email our customer service team within 2 days of receipt to begin the exchange process.
Please email our customer service team to request an exchange within 2 days of receipt. Once approved, send your item to the address provided in the correspondence, along with a signed letter stating the reason for your return and a receipt or proof of purchase. You will Not be subject to a restocking fee in this case.
Merchandise that has been worn, used, damaged or altered, not in its original condition, or returned more than 7 days after delivery will Not be accepted for exchange.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate and correct the issue.
REFUNDS
Refunds for online ‘Collection’ items, by approval only (if applicable).
Please email our customer service team to request a return, within 2 days of receipt.
Once your return is received, please allow 1-3 business days for our team to process your order. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed minus a 10% re-stocking fee, and a credit will automatically be applied to your credit card, within 2-5 business days.
Merchandise that has been worn, used, damaged or altered, not in its original condition, or returned more than 7 days after delivery will Not be accepted for exchange.
Original shipping charges are not subject to refund.
Missing Returns (if applicable).- If you are returning an item, please consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item. If we do not receive your return, we cannot process a refund or exchange. Please make sure you send your return items to the correct address as provided in the email correspondence.
Late or Missing Refunds (if applicable). If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at sarah@SarahMuse.com.
March 2023