BY PURCHASING ITEMS FROM SarahMuse.com, YOU ARE CONSENTING TO OUR RETURNS, REFUNDS AND EXCHANGES POLICY.
Clients who purchase Jewelry from www.sarahmuse.com will receive complementary repair work for any damages on your purchased items for one (1) year, so long as the damage did not result from unusual or extreme wear or use (including but not limited to loss in drain disposal, catching on something, hit on something, lost at sea, run over by car, etc. and other acts of nature or other tools of man), and in accordance with your Agreement. The Jeweler shall have the sole discretion to determine the extent of the damage on the Jewelry and may impose additional fees, as appropriate. Please note that this warranty does not cover loss or theft of Jewelry, in part or in its entirety, and does not entitle Client to any replacements of center stones, regardless of how the center stones were lost, misplaced, or damaged. This warranty also does not extend if your Jewelry has been re-sized or altered in any way by a third party without the express, written authorization of the Jeweler. Please note that no other warranties, written or oral, will be provided under these Terms.
Unfortunately we cannot offer you a refund or exchange on any bespoke/custom jewelry.
To be eligible for a return, refund or exchange for the Exploration Series within 30 days: Your item must be unused and in the same condition that you received it and it must be in the original packaging. Please email sarah@SarahMuse.com to request a return or exchange.
Restocking Fee- All items are subject to a 10% restocking fee, this will be deducted from your refund.
Exchanges- We only replace Exploration Series pieces if they are defective or damaged in transit. (Note: materials and design may be different.) If you need to exchange it for the same item, send us an email at sarah@SarahMuse.com to request an exchange. Once approved, send your item to the address above along with a signed letter stating the reason for your return and a receipt or proof of purchase. You will not be subject to a restocking fee in this case but you will be responsible for paying for your own shipping costs for returning your item.
Refunds (if applicable)- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returning Gifts- We only exchange gifts if they meet the criteria above (see Exchanges).
Missing Returns (if applicable).- If you are returning an item, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item. If we do not receive your return, we can not process a refund or exchange. Please make sure you send your return items to the correct address as provided in the email exchange.