Our policy lasts 30 days.  If 30 days have passed since your delivery confirmation, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, refund or exchange:  Your item must be unused, in the same condition that you received it and it must be in the original packaging.

Please email to request a return or exchange.   Once approved, please Mail your merchandise to:  Sarah Muse at Studio 12 - Returns,  PO Box 8535,  Roanoke, VA 24014.  Include in your package a signed letter stating the reason for your return and a receipt or proof of purchase. (Consider tracking your package- see Missing Returns below)

Custom Jewelry and Custom Copper Tiles are Not refundable or exchangeable.

Gift cards and merchandise that has been worn, used, damaged or altered, not in its original condition, or return more than 30 days after delivery will Not be accepted for return or exchange. If it has been damaged in transit, please let us know within 5 days of receipt via email and you could be eligible for an exchange. (see Exchanges below)

Restocking Fee-  All items are subject to a 10% restocking fee, this will be deducted from your refund.

Exchanges-  We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at to request an exchange. Once approved, send your item to the address above along with a signed letter stating the reason for your return and a receipt or proof of purchase. You will not be subject to a restocking fee in this case but you will be responsible for paying for your own shipping costs for returning your item.

Refunds (if applicable)-  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returning Gifts-  We only exchange gifts if they meet the criteria above (see Exchanges).

Missing Returns (if applicable).-  If you are returning an item, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item. If we do not receive your return, we can not process a refund or exchange. Please make sure you send your return items to the correct address: Sarah Muse at Studio 12, PO Box 8535, Roanoke, VA 24014.

Late or Missing Refunds (if applicable).  If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.   If you've done all of this and you still have not received your refund yet, please contact us at


February 2018