Credit Card Charges- Your credit card will be charged when you place your order through a secure encrypted server. Your receipt will show Sarah Muse as the vendor and a confirmation will be sent immediately after purchase.
Turnaround- Each piece of bespoke jewelry is handcrafted per your order. Please allow 2-5 months to prepare your order for shipping. All orders are shipped via overnight FED-EX with a tracking number and delivered to customers within the US and its territories. Additional fees will apply for shipping outside the US.
Orders for pieces from the Exploration Series placed on Saturdays and Sundays will begin processing the following business day.
Carriers- Current carrier: FED-EX
Order Tracking- A tracking # is provided by FED-EX and the the tracking information will be sent to you. We will notify you by email when your package has been shipped.
Shipping Rates- Free Shipping for addresses within the United States. Shipping charges will be discussed and approved prior to ordering, if being shipped outside of the US.
Delivery Confirmation- This guarantees items are delivered to the address provided with each purchase. SarahMuse.com is responsible only to confirm delivery to the provided address on the purchased order. Please make sure your mailing address is correct with USPS/FED-EX standards. If you did not receive the item, a claim will need to be made.
Back Orders- We do not have backorders, as each custom piece is created specifically for you or is a part of the Exploration Series and if sold, it's sold.
BY PURCHASING ITEMS FROM SarahMuse.com, YOU ARE CONSENTING TO OUR PAYMENT & SHIPPING POLICIES
UPDATED March 2021